Shipping Policy

Restricted Countries/Regions

We are currently unable to provide shipping services to countries or regions with armed conflicts.

International Shipping Fee

For international orders, we offer global shipping services. HEFANG provides free worldwide shipping for orders over $260, and a shipping fee of  $30 applies to orders below $260.

Processing Time

After receiving your order, our warehouse team will process it within 2 business days. 

Delivery Time

Customs Duties/Shipping Fee Clarification

Customs duties and shipping fees are the responsibility of the recipient. International shipments are subject to customs duties and shipping fees, which vary by country/region and are based on the value of your order. The calculated amount depends on the taxes and shipping policies of the destination country.

Tracking Number

After placing your order, you will receive a confirmation email with your order number. A tracking number will be sent in a separate email once your order is ready to leave the warehouse. Please allow at least 12 hours for the tracking information to update before checking the shipment status.

Delayed Delivery

If there are delivery delays, HEFANG will make every effort to deliver your package ASAP. However, we are not responsible for delays caused by courier errors or customs clearance issues, and do not provide refunds for such delays. We appreciate your understanding.

Lost Packages

For delivery or tracking issues, the simplest and quickest solution is to contact the shipping company directly. Sometimes the carrier may prematurely mark the package as "delivered," or they may require additional information from you to complete the delivery.

If you are unable to resolve the issue with the shipping company, please contact us at official@hefangjewelry.com, and we will investigate the matter for you.