Privacy Policy

Collecting Personal Information

When you visit our website, we collect certain information about your device, your interaction with the site, and any information necessary to process your purchases. If you contact us for customer support, we may also collect additional information. In this Privacy Policy, we refer to any information that can identify an individual (including the information below) as “Personal Information”. Please review the list below for more information about what Personal Information we collect and why.

Device Information

Purpose of Collection: To accurately load the site for you and to perform analytics on site usage to optimize our site.

Source of Collection: Automatically collected when you access our site using cookies, log files, web beacons, tags, or pixels.

Disclosure for Business Purposes: Shared with our processor Shopify.

Personal Information Collected: Web browser version, IP address, time zone, cookie information, the websites or products you view, search terms, and how you interact with the website.

Order Information

Purpose of Collection: To provide you with products or services to fulfill our contract, process your payment information, arrange shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when line with the preferences you have shared with us, provide you with information or advertising related to our products or services.

Source of Collection: Collected from you.

Disclosure for Business Purposes: Shared with our processor Shopify.

Personal Information Collected: Name, billing address, shipping address, payment information (including credit card number, email address, and phone number).

Minors

The site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address above to request deletion.

Sharing Personal Information

As described above, we share your Personal Information with service providers to help us provide services and fulfill our contract with you. For example:

We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

We may share your Personal Information to comply with applicable laws and regulations, respond to subpoenas, search warrants, or other legal requests we receive, or otherwise protect our rights.

Behavioral Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications that we believe may be of interest to you. For example:

We use Google Analytics to help us understand how our customers use the site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

We use Shopify Audiences to help us display ads on other websites with our advertising partners to buyers who made purchases with other Shopify merchants and who may also be interested in what we have to offer. We also share information about your use of the site, your purchases, and the email address associated with your purchases with Shopify Audiences, through which other Shopify merchants may make offers you may be interested in.

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at: 

https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the following links:

• Facebook: https://www.facebook.com/settings/?tab=ads
• Google: https://www.google.com/settings/ads/anonymous
• Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads 

 

Using Personal Information

We use your Personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfilling your orders, and informing you about new products, services, and offers.

Retention

When you place an order through our website, we will retain your Personal Information for our records unless you request its deletion. For more information about your right to deletion, please refer to the "Your Rights" section below.

Cookies

A cookie is a small piece of information downloaded to your computer or device when you visit our website. We use various types of cookies, including functional, performance, advertising, and social media or content cookies. Cookies enhance your browsing experience by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether they are visiting for the first time or are frequent visitors.

We use the following cookies to optimize your experience on our site and to provide our services.

 [Please make sure to compare this list with the current cookie list for Shopify merchant storefronts: https://www.shopify.com/legal/cookies] 

Cookies Necessary for the Functioning of the Store 

The duration that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies remain active until you stop browsing, whereas persistent cookies stay on your device until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from when they are downloaded to your device.

You can control and manage cookies in various ways. Please note that removing or blocking cookies may negatively impact your user experience and parts of our website may not be fully accessible.

Most browsers automatically accept cookies, but you can choose whether to accept cookies through your browser controls, which are usually found in the “Tools” or “Preferences” menu of your browser. For more information on how to modify your browser settings or how to block, manage, or filter cookies, please refer to your browser’s help documentation or visit: www.allaboutcookies.org.

Additionally, please note that blocking cookies may not fully prevent us from sharing information with third parties such as advertising partners. To exercise your rights or opt out of having these third parties use your information, please follow the instructions provided in the 'Behavioral Advertising' section above.

Do Not Track

Please note that because there is no common practice on how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when such signals are detected from your browser.

Changes

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.

Complaints

As described above, if you would like to make a complaint, please contact us by e-mail at official@hefangjewelry.com