FAQ

What kind of gem is zircon?

Artificial zircon is also called "synthetic cubic zirconia" as a kind of material similar to diamond in terms of hardness and fire, with a variety of color changes. Therefore, artificial zircon is the first choice for making luxury jewelry. HEFANG selects AAA artificial zircon, the highest grade.

Is 925 silver pure silver?

925 silver refers to the silver product with a silver content of about 92.5%, which is recognized as pure silver. 100% pure silver is too soft to take shape during production and easy to be oxidized, while 925 silver better prevents from oxidation and deformation of jewelry while having higher glossiness.

What is a shell bead?

Each single shell bead adopted by HEFANG is polished from natural deep-sea shells, with the advantages of light, thin, transparent, full shape and less defects on the surface. To ensure the quality, each shell bead of HEFANG jewelry will be checked 3-5 times by a senior quality inspector to ensure the color, quality and weight of each shell bead.

Can the necklace/bracelet be customized in length?

Yes. Contact our online customer service to purchase a necklace/bracelet extension chain. A customization fee may be charged.

If the size of the ring is not suitable, can you customize (increase or decrease) for me?

Yes. A customization fee will be charged according to the actual situation.

Why do pearls peel off? How to avoid this situation?

Natural pearl is composed of the pearl core and multiple nacres in a concentric circle structure. (Nacre was formed in the mother of pearl by being wrapped by pearl liquid secreted by the mother of pearl. )Factors such as friction and chemical exposure might cause the outer nacre to fall off. Shell bead was manually polished from deep-sea giant seashells to enhance the luster. HEFANG uses coated shell beads in jewelry processing. Friction, high temperature and chemical exposure may cause the coating on the surface to fall off or scratched. Therefore, keep both natural and shell pearls away from friction, collision, high temperature and chemical exposure; and it is also recommended to avoid wearing them during exercising and swimming

How can I get commerical invoice for my orders?

You could directly contact us and we will make invoices based on your demands. Then we will send it to you by email.

Can I get customized service?

Yes, we can provide customization service. Please contact us for more details